Refund policy

We offer a 30-day return window. You have 30 days from the date you receive your order to request a return.

To be eligible, the item must be in the same condition as delivered, unused, with all original tags, and in its original packaging. Proof of purchase is required for all returns.

To start a return, please contact us at: 📩 contact@floralblanket.store

Items returned without prior approval will not be accepted.

Once your return is received, our team generally requires up to 10 business days to inspect the item and provide a resolution.

For any questions regarding returns, you can always contact us at: 📩 contact@floralblanket.store

Damages and Issues Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Exchanges If you would like to exchange an item, the fastest solution is to return the product first. Once your return is approved, you can place a new order for the item you want.

Refunds We will notify you once your return has been received and inspected. You will be informed whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at: 📩 contact@floralblanket.store

Incorrect Delivery Address Policy (Including Free Shipping) At Floral Blankets, we strive to deliver your order accurately and on time. However, if an incorrect or incomplete delivery address is provided, the following conditions apply:

1. Customer Responsibility It is the customer's responsibility to ensure that the full and accurate shipping address is provided at checkout. Please double-check your information before completing your order.

2. Return to Sender If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for all associated return costs, including the original shipping charges — even if the order benefited from a free shipping promotion.

3. Reshipping Once the returned package is received, we can resend it to the correct address. A reshipping fee will apply and must be paid before the order is sent again.

4. Refund Option If you prefer a refund instead of reshipping:

• The refund will exclude the actual shipping costs incurred, even if the order originally displayed "free shipping."
• A small restocking fee may also apply to cover handling and processing.

5. Contacting Customer Service If you realise an address error after placing your order, please contact our support team as soon as possible. We will do our best to assist you, but we cannot guarantee modifications once an order has been processed.

By placing an order on Floral Blankets, you acknowledge and accept the terms outlined in this Refund Policy.